Major Club Survey

Subject:  Important, major club survey.  Four £25 draw prizes to your bar card to be won

 

Dear Member,

 

The Council at Rochdale Golf Club strives to ensure the long-term success of The Club and makes every effort to improve the overall experience for the members.  It is therefore vitally important that The Council fully understands member’s satisfaction levels at The Club.

 

Following a recent presentation to The Council by a Club Support Officer from England Golf, it was resolved to ask members to complete a membership survey which will cover main parts of The Club. This survey will be conducted by using Players 1st who specialise in customer experience in golf clubs ( https://www.players1st.golf/ ). 

 

Results from the survey, which are also benchmarked against other regional clubs, will help to identify priority areas for action and provide a base to measure against progress in the future.  The feedback will also help to inform the long-term direction and management of the Club and future business plans.

 

We want to encourage frankness and honesty in your responses, so your answers and comments in the survey will be anonymous - unless you choose to give us your name - and will remain confidential. Please be assured, we are very keen to receive your feedback. 

 

The survey will open next week on Monday, 25th November.  You will receive an e-mail directly from Players 1st that contains a link to the survey as well as instructions on how to complete it - please keep a look out for this (it could potentially go into your spam).  Note that members using one email address for two or more members will receive additional emails and links from Players 1st.

 

The survey has been used at dozens of other golf clubs, is straightforward and should take you around 20 minutes.  You will have 14 days to respond to the survey before it closes - please take the time to complete it and please also encourage other members to do the same.

 

This is a special opportunity to give your honest feedback and ideas.  The more members that complete the survey, the better, as it means there will be more accurate information to work with.  For extra encouragement, Players 1st will select four prize winners from completed surveys for a £25 addition to your bar card!

 

In order to be fully transparent, the results will be published to the membership in January.

Players 1st are completely GDPR compliant, data is securely stored, never passed onto third parties or used for anything outside the intended survey feedback purposes.

Finally, we would like to thank you in advance for taking the time to complete the survey and we stress again how important your opinions and views are to The Club, and if you have any questions please send them to survey@rochdalegolfclub.co.uk

 

Yours faithfully,

 

Rochdale Golf Club Council.

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